CURRICULUM VITAE
CARLA HEYNS
PERSONAL INFORMATION:
FULL NAME: Arnoldine Carla Heyns
DATE OF BIRTH: 15-12-1965
I.D. NUMBER: 651215 0011 086
BIRTHPLACE: Karasburg, Namibia
NATIONALITY: South African
MARITAL STATUS: Divorced
DEPENDANTS: None
LANGUAGE FLUENCY: English and Afrikaans
CONTACT NUMBERS: 072 5511 833 / 081 710 6957
E-MAIL ADDRESS: benedictus200@gmail.com
ACADEMIC QUALIFICATIONS / EDUCATION:
-SCHOOL MATRICULATED: President Steyn Secondary School, Bloemfontein
GRADE 12 SUBJECTS: Afrikaans (A), English (A), Biology (B), Science (B), Mathematics (C), Accounting
(D) – Average B
-I completed various courses and training in the companies I worked for, including:
 Telephone techniques & etiquettes
 Claims handling
 Loss Adjusting, Investigating Skills (Including Body Language), Motor Theft Investigation
 Management courses, including Investment in Excellence (The Pacific Institute)
-I also studied 2 years Law while working at ABSA’s Legal Dept., but had to stop due to personal
reasons. Subjects completed: English 101, Criminology 1 & 2, Roman Law, Introduction to Law, Law
of Persons, Family Law, Administrative Law, Constitutional Law, General Principles of Criminal Law,
General Principles of Civil Procedure, Interpretation of Statutes, etc.
COMPUTER LITERACY:
Windows Vista, Windows 8 & 10
Microsoft Word, Excel & Outlook
Computer Typing
Work experience:
1. ABSA
February 1985 – March 1996
-Accounting / Remittance Dept (Reconciliations)
-Marketing
-Collections (Arrear bonds, loans and hire purchases)
• Arranging payment plans
• Recording payments that are made
• Organising customer files
• Chasing debtors and late payments
• Tracing debtors who move without informing the company (with the help of Credit Bureaus,
telephone providers and the internet)
-Legal Collections Department (Working with attorneys to repossess property and collect bad
debts)
• All of the above duties, plus:
• Drawing up of legal documents
• Testifying in court cases
2. TELESURE
April 1996 – September 2007
- Training Facilitator
• Obtain, organize and develop training procedure manuals, guides, or course materials,
such as handouts or visual materials.
• Offer specific training programs to help workers maintain or improve job skills.
• Monitor, evaluate, or record training activities or program effectiveness.
• Designing and implementing a telephonic home contents inventory service
- P.A. for the Claims Manager
- Claims Coordinator
- Claims Administrator
• Administration of the whole claims process – obtaining quotations, typing reports, costing,
settling claims with clients and/or explaining reasons for repudiation (All claim types)
- Sales & Client Service
• Sourcing new business & upgrading current business
- Loss Adjuster – Personal Policies
• Investigation the quantum and validity of all claim types – Accidents, stolen vehicles, fire
damage, burglaries, contents and building damage
• Home contents and building assessments, including calculation of value at risk for buildings
and home contents
• Inventories and loss adjusting/costing
• Administration of the whole claims process – obtaining quotations, typing reports, costing,
settling claims with clients and/or explaining reasons for repudiation (All claim types)
• Site visits where damage occurred – Free State, Northern Cape, North West & Eastern
Cape
• Liaising with clients, suppliers and attorneys.
- Training of claims personnel and Loss Adjusters
• Obtain, organize and develop training procedure manuals, guides, and course materials,
such as handouts or visual materials.
• Offer specific training programs to help workers maintain or improve job skills.
• Monitor, evaluate, and record training activities and program effectiveness.
- Assessor & Loss Adjuster Manager
• Supervising, training & auditing of Loss Adjusters
3. SAMEDAY ASSESSMENTS
October 2007 – January 2009
Loss Adjuster / Assessor – Personal & Commercial policies
• Investigation the quantum and validity of all claim types: Accidents, stolen vehicles, fire
damage, burglaries, contents and building damage
• Home contents and building assessments, including calculation of value at risk for buildings
and home / office contents
• Inventories and loss adjusting/costing
• Administration of the whole claims process – obtaining quotations, typing reports, costing
• Site visits where damage occurred – Free State, Northern Cape, North West & Eastern
Cape
• Liaising with clients, suppliers and attorneys.
4. NETWORK CLAIMS ASSESSORS & HANZEN LOSS ADJUSTERS
February 2009 – December 2013
Loss Adjuster / Assessor / Investigator – Personal, Agricultural & Commercial Policies
• Investigation the quantum and validity of all claim types – Accidents, stolen vehicles, fire
damage, burglaries, contents and building damage
• Home contents and building assessments, including calculation of value at risk for buildings
and home / office contents
• Inventories and loss adjusting/costing
• Administration of the whole claims process – obtaining quotations, typing reports, costing
• Site visits where damage occurred – Free State, Northern Cape, North West & Eastern Cape
• Liaising with clients, suppliers and attorneys.
5. HORTONS FORENSIC INVESTIGATIONS & TRACING
January 2014 – June 2014
- Office Manager:
• All requisite administrative duties e.g. Payroll, Statements and Invoicing, Collecting of fees.
• Bookkeeping.
• Training of staff.
• Advisory and support function for staff and suggesting of creative problem solving.
• Liaise with attorneys, clients and other business partners.
• Tracing of debtors for attorneys
6. Self-employed t/a BENEDICTUS Information Verification, Tracing & Assessing Services
July 2014 – Current
• Tracing of debtors for attorneys
• Loss Adjusting, Assessing & Investigating of all Personal, Commercial & Agricultural claim types,
including Liability Claims for Municipalities.
• All requisite administrative duties: Compiling and typing reports, progress reports and updates.
• All bookkeeping duties: Invoicing & Monthly Statements, Collecting of outstanding fees.
• Liaise with attorneys, clients and other business partners.
• Marketing (to maximise profits through developing sales strategies that match customer
requirements and by promoting products, services or ideas.)
7. NETWORK CLAIMS ASSESSORS
February 2009 – Current
Loss Adjuster / Assessor / Investigator – Personal, Agricultural & Commercial Policies
• Investigation the quantum and validity of all claim types – Accidents, stolen vehicles, fire damage,
burglaries, contents and building damage
• Home contents and building assessments, including calculation of value at risk for buildings and
home / office contents
• Inventories and loss adjusting/costing
• Administration of the whole claims process – obtaining quotations, typing reports, costing
• Site visits where damage occurred – Free State, Northern Cape, North West & Eastern Cape
• Liaising with clients, suppliers and attorneys.
CHARACTERISTICS:
I am good at communicating, work well in a team as well as on my own and have excellent
interpersonal relations.
I do my work professionally with integrity and pride. My integrity is never compromised in
work situations, as it is an important part of who I am.
I excel in planning, organizing and working under pressure.
Accuracy and efficiency is of the utmost importance to me.
Self-control and self-motivation drives me to do my work responsibly and have the
confidence that it is completed on time and accurately.
I think “out of the box” to ensure that work is done more efficiently and prioritizing is done
correctly.
Other traits:
 Organised
 Ability to work to deadlines
 Good negotiator
 Admin skills
 Computer skills
 Math & accounting skills
 Accurate
 Logical thinking
 Eternal student – learning & studying is my passion
OTHER INTERESTS & PASSIONS:
I have a variety of hobbies, which include reading, doing crossword and Sudoku puzzles,
knitting, gardening, exercising, welfare work, etc.
I find that they increase in time, as I am a very curious person and enjoy learning new skills
and obtaining new information.
I have co-founded and managed a support group for outpatients with mental illnesses and
their families at FS Psychiatric Hospital. Unfortunately, when I moved to Pretoria for a year
in 2016 to assist a family member with Multiple Sclerosis, the group dissolved after I left, as
it requires dedication, empathy and commitment to sustain this type of group.
I am a Volunteer Coordinator and Administration Assistant for the Board at Bloemfontein
Hospice & Palliative Care.
I have 17 years’ experience in the following:
Loss Adjuster Key Responsibilities:
 Receive instruction and contact Insured immediately to schedule an assessment
 Review and confirm completion and accuracy of documents, policy and conditions
 Plan routes for claims, make arrangements and contact clients
 Identify what is outstanding and required from client
 Review merit and plans for what needs to be investigated and whether specialist
expertise are required e.g. a builder or engineer etc.
 Visit the client to investigate circumstances of the claim
 Interact with the client and do a physical inspection (inventory, determining value of
loss and value at risk)
 Assess risk to provide recommendations to underwriting
 Appoint specialist resources if required
 Interaction with the SAPS, weather bureau etc. to assess merit
 Compare info collected to the policy requirements and claim details presented
 Item identification (value and proof of ownership & quantum)
 Determine equivalent replacement value by contacting suppliers and getting input
from experts/moderators
 Calculate value at risk
 Decide and negotiate on replacement, cash or claims card
 Authorise repairs or cash settlement when and if instructed by Insurer
 Write claims report: details of claim, findings, circumstances, merit, quantum or risk
recommendations
 Handle complaints, queries and interaction with clients, intermediaries, service
providers, stakeholders, relationship managers, claims committee and options from
underwriters
 Responsible for all policy sections pertaining to Personal lines
 Responsible for all policy sections of an Agricultural nature and Commercial lines
(excluding BI, internal and external risk and liability